Ben Kaufman Talks CX Strategy with Club JSX, Food & Beverage Updates

Despite positive ongoing customer satisfaction rates, JSX’s Ben Kaufman is on a mission to continue elevating the passenger experience across the regional airline.   Offering a bridge between commercial and private flying, it’s no wonder that customer reviews of JSX are strong. In June, the carrier was awarded “Best Regional Airline in North America” as part […]

DFMi to Celebrate California with Food & Fun at IFSA Global EXPO

DFMi is embracing the Long Beach location of this year’s IFSA Global EXPO with a “California Dreamin’” theme across its booth.  The company’s VP Marketing Kim Brown explains, “The pavilion will feature four corners inspired by California landmarks – National Parks, Santa Monica Pier, Mid-Century Modern, and Coastal California – each brought to life through […]

Southwest enhances inflight experience in partnership with Peet’s Coffee – Future Travel Experience

Published: 8 August 2025 [Future Travel Experience]: Southwest Airlines – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has announced a new partnership with Peet’s Coffee, which will be its official coffee provider. This marks the first time Peet’s has teamed up with a major U.S. airline to serve its signature coffee inflight. Starting on […]

American Airlines brings James Beard Foundation summer creations to Flagship lounges – PAX International

Published: 8 August 2025 [PAX International]: American Airlines Flagship lounges are bringing a refreshed summer lineup to travelers from the first week of August. As part of American’s continued partnership with the James Beard Foundation, this late-summer lineup brings flavor and creativity with globally inspired dishes that spotlight seasonal produce. From citrus-glazed vegetables to a bao bar […]

Message from the IFSA Government Affairs Team: Tariff Update

Published: 6 August 2025 Since the pause of the U.S. reciprocal tariffs on dozens of countries in April, there has been significant trade activity between the U.S. and key trading partners. On July 31, President Trump signed an executive order modifying reciprocal tariff rates for certain countries in order to address trade deficits. As noted […]

Air France partners with mixologist Matthias Giroud to create cocktail collection for La Première customers – Future Travel Experience

Published: 1 August 2025 [Future Travel Experience]: Air France has teamed up with chef mixologist Matthias Giroud to design a new collection of alcoholic and non-alcoholic cocktails, served exclusively in the La Première cabin. This collaboration allows the airline to showcase the art of mixology and French expertise to its global clientele. To create this […]

Fiji Airways Launches New Menu, Service Model in Business Class

Fiji Airways, which became the 15th full member of the oneworld alliance back in March, has unveiled a Pacific Rim-inspired menu for business-class passengers as well as introducing a “Dine on Demand” service model in the cabin for the first time.  The new dishes focus on local, sustainably sourced Fijian ingredients. Starters consist of grilled […]

Alaska Airlines elevates inflight dining experience with vibrant new summer menu – Future Travel Experience

Published: 17 July 2025 [Future Travel Experience]: Alaska Airlines is introducing a fresh, locally sourced seasonal menu this summer, bringing vibrant West Coast flavours to tray tables with complimentary First Class offerings and new for-purchase Main Cabin options. As travellers take off on their summer adventures across Alaska’s expanded network, including new nonstop routes from San Diego […]