Published: 26 June 2025 In June 2024, reports began circulating of Southwest Airlines flight attendants being injured by exploding soda cans in-flight. With this summer looking just as hot as the last, the problem has returned, especially throughout the American Southwest, where temperatures regularly reach triple digits in Fahrenheit. The issue reveals how intensely scrutinized […]
Published: 17 June 2025 With in-flight meal services being a defining factor of the passenger experience, especially in premium cabins, airlines are keen to make waves with their onboard cuisine. In this article, IFSA explores how partnerships between chefs with Michelin-star-level expertise and a deep connection to regional flavors have become the new normal. Turn […]
Published: 5 June 2025 In a noteworthy step towards sustainable aviation catering, Cathay Dining, the in-flight catering subsidiary of Cathay Group, has launched an innovative food waste segregation warewash system. With this advancement, Cathay Dining becomes the first airline caterer in Hong Kong to implement large-scale food recycling for inbound passengers. From Inbound Food Waste to […]
Published: 3 June 2025 In a previous piece for APEX, FORMIA CEO Roland Grohmann predicted the future of the amenity kit would be “more personalized, sustainable, and socially responsible,” and recent news suggests he was onto something. Encouraging Passengers to Make an “Intentional Choice” At the end of April, long-haul low-cost carrier LEVEL announced the […]
Published: 28 May 2025 [Aircraft Interiors International]: Delta Air Lines is expanding its partnership with the Missoni Italian fashion brand, to create a luxurious new range of amenities for its Delta One customers. The collection includes a Missoni bedding set designed for Delta, along with a refreshed amenity kit. The new Delta One bedding set […]
Published: 28 May 2025 [Future Travel Experience]: Icelandair is unveiling a visionary new tableware concept developed in partnership with Kaelis that aims to redefine Business Class dining, inspired by the awe-inspiring natural landscapes of Iceland. This fresh approach to onboard service design draws deeply from the country’s dramatic contrasts – volcanoes and glaciers, black sands […]
Published: 21 May 2025 Tea is more than a beverage – it is a ritual steeped in culture, history and hospitality. The drink has bridged classes and continents, from tea salons in Singapore to British drawing rooms. In 2019, the United Nations General Assembly declared May 21 as International Tea Day, which airlines use to […]
Published: 20 May 2025 [Future Travel Experience]: American Airlines is taking its inflight refresh to new heights with a fresh line-up of enhancements designed to surprise and delight all customers. From snack-time favourites to seamless service tweaks, these updates are part of a larger effort to reinvigorate the customer experience at every altitude. The airline […]
Published: 20 May 2025 [Onboard Hospitality Magazine]: United Airlines is introducing a new Ossetra caviar amuse-bouche service and other inflight service enhancements as part of its upgraded Business class cabins on its Boeing 787-9 aircraft. United’s ‘Elevated’ interior will have eight new United Polaris Studio suites positioned in the first row of each Business class cabin with lie-flat, […]
Published: 20 May 2025 [PAX International]: Travelers flying out of Philadelphia International Airport (PHL) have two new reasons to show up early. American Airlines is gearing up to open its new Flagship® and Admirals Club® lounges in Terminal A-West this summer, and both spaces will bring next-level food and beverage experiences to the airport, the press release […]