And the World’s Top In-flight Caterer Goes to…

In case you weren’t aware, there are people who take the safety and quality of in-flight meals very seriously – so much so that every year, an award is given to the top airline caterers. The organization behind these awards is Medina Quality, who developed the Quality and Safety Alliance In-flight Services (QSAI) program in 2011 […]

Virgin America Adapts Visa Checkout for Speedier Online Purchases

Virgin America has made another tech-forward leap by being the first to adapt Visa Checkout, a simpler and faster way to purchase a flight online without having to enter a 16-digit card number or fill in field after field of personal information. This move coincides with the launch of its new website in 2014, the first […]

Far Beyond Tokyo: ANA’s ‘Tastes of Japan’

Fukushima Wine Jelly Beyond the bright lights of Tokyo, there’s a whole other side to Japan that most travelers don’t get to see… or taste. ANA, Japan’s largest airline, is out to change that with their “Tastes of Japan” program. Launched in September 2013, ANA is shining a delicious spotlight on the lesser-known prefectures of […]

Samsung Gives Apple Pay A Run For its Money With LoopPay

Image via LoopPay It’s the kind of acquisition startup dreams are made of. LoopPay, a digital wallet solution founded in 2012, was acquired this week by Samsung as the tech giant moves toward a mobile payment technology  that will compete directly with Apple’s Apple Pay. Although rival companies such as Apple, Google and eBay have already launched their […]

Kids Flying Alone Can Get Everything But Plastic Wings

Flying alone is probably a kid’s biggest dream, as well as a parent’s biggest nightmare. These days, the airlines have taken the blind adventure out of flying alone (if you’re a kid), as well as the uncertainty (if you’re a parent). While it used to be a case of pointing your kid toward the nearest airline staff […]

Making Time Fly With A Little Retail Therapy

Airlines and airports benefit from sales to passengers soothed by some light shopping therapy. In-flight shopping has a measurable feel-good factor, improving passengers’ overall satisfaction with the journey up to 78 percent, as revealed by last year’s APEX passenger satisfaction survey. According to a recent Stanford study, the joy of shopping is contagious. Professor Pedro […]

Love is in the Air This Valentine’s Day

With Groundhog Day behind us and St Patrick’s Day ahead, it makes sense to celebrate a cheesy holiday in February. Valentine’s Day puts love, roses and chocolates in the minds of some while others grimace and wait for it to end. Airports can be emotional places on the best of days and when matters of […]

JetBlue Bets An Apple Each Way Keeps Customers Happy

JetBlue will become the first US airline to accept Apple Pay„¢ mobile transactions for purchases of in-flight goodies such as snacks and amenities. Starting mid-February, on JetBlue flights from New York to Los Angeles and San Francisco, Apple iPhone® 6, iPhone 6 Plus, and Apple Watch„¢-toting passengers can buy EatUp snack boxes, à la carte […]

Biometric Automated Kiosks Help Streamline US Customs and Immigration Preclearance at Abu Dhabi Airport

Abu Dhabi International Airport has streamlined its popular United States Customs and Immigration preclearance program, authorized by the U.S. Customs and Border Protection (CBP) agency, by installing new automated passport control (APC) kiosks from the aviation technology specialists at SITA. The self-service kiosks use advanced biometric technology to process passengers securely in less than 60 […]

MIT Software Could Help Travelers Assess Risk

The human brain is amazing. It can assess situations and come up with solutions in ways that would make a computer jealous. So it should be no surprise that a group at the Massachusetts Institute of Technology (MIT) is working on algorithms that emulate our analytical thought processes. Professor Brian Williams, of the MIT Computer […]