Collectible Kitsch
Airlines are turning to silk sleepwear, alcochol-filled ceramic vases and other limited-edition souvenirs to leave a lasting impression on their premium passengers. Click here for the full story.
Smooth Operators
APEX Experience contributor Samantha Shankman looks at the technological advancements that are making the security process at airports a lot more seamless for passengers . Click here for the full story.
Notional Baggage
APEX Contributor Jordan Yerman investigates the advancements in check-in procedures and luggage-tagging technologies that will change the way we design and build airports. Click here for the full story.
No Shabby Galley
APEX Experience contributor Jenn Wint looks at the recent innovations in galley design that aim to reduce aircraft weight, save on space and decrease fuel consumption. Click here for the full story.
Lufthansa’s Latest Food Academy Introduces New Regional Canadian Menu
Lufthansa chef Grant Mikels explains the vision behind Lufthansa’s regional menu approach Germany is a land of bratwurst and sauerkraut – they take deep pride in their local cuisine, both in the air and on the ground. Lufthansa’s airplane food has gotten so popular that it has been delivered to homes across Germany through an online shopping […]
Best Airport Dining
ink.sack, LAX The hottest new dining destination in the world is… the airport? With celebrity chefs, local favorites and even Michelin stars, airports across the world are offering a dining experience that puts ordinary terrestrial dining to shame. Here are six of our favorite airport restaurants around the world. 1. Restaurant: AeroNuovo Airport: JFK/New York (USA) […]
Expedited Customs: Biometric Border Control Gates Implemented in Rome
European Union electronic passport holders can now use self-service immigration tech at Rome’s Fiumicino-Leondardo de Vinci International Airport. A total of eight Automated Border Control (ABC) Gates – four in arrivals and four in departures – are being trialled with assistance from SITA, enabling the speedy transport of 3,000 eligible passengers per day using a combination of […]
Lufthansa Takes ‘Taste of America’ on a Road Trip
Lufthansa wrapped up their two week road trip in Los Angeles last Tuesday, October 21. The team left New York on October 7 in a custom-made food truck for a journey across North America to promote their ‘Taste of America’ menus. The goal was to offer a first-class in-flight dining experience on the sidewalks of six […]
(De)signing the Way
Get your hands on a copy of the “The Journey Issue,” so that you can start collecting our tear-out infographic posters. In this issue’s poster, “(De)signing the Way,” discover the tricks wayfinding designers employ to help travelers navigate airports – from traditional signage (Departures –>) to subconscious cues, like angled counters and yellow brick roads, that subtly guide passenger traffic. […]
FTE: Cutting Edge Case Studies of In-Flight Customer Experience Excellence
Mary Kirby, founder and editor-in-chief of Runway Girl Network, started the session off by focusing on how social media is mobilizing a passenger-first movement, or a “passenger union” of sorts, as she calls it. She explains that today more than ever, “passengers are mobile, social, and incredibly vocal… and they’re connected across every touch-point of […]