Heather Poole Flight Attendant Heather Poole Heather is a flight attendant for a major US carrier. She’s the author of The New York Times bestseller Cruising Attitude: Tales of Crashpads, Crew Drama and Crazy Passengers at 35,000 Feet, and also writes for Mashable. FAST FACTS Location: LAX Now reading: The Wind-Up Bird Chronicle, Haruki Murakami The […]
Erdmann Rauer Chief Executive Officer LSG Lufthansa Service Holding AG Erdmann has been at the helm of LSG Group since October 2014, and has been with the company for 10 years. He’s a forward-looking, strategic thinker who’s adept at handling tasks with equal measures of energy and pragmatism. Over the past 18 years, he has […]
It started with a bad day. In an empty seat on a mostly empty flight, Taylor Tippett, a flight attendant for American Airlines, contemplated the self-doubt, fear and unhealthy relationships that clouded her. As she sipped her morning coffee, looking out the airplane window, she had an idea. She scribbled “Be kind to yourself” on a piece of […]
APEX Insight: Well-known chefs and airlines have been teaming up for decades to provide meals that make passengers’ taste buds take off. Japan Airlines and Delta Air Lines are the latest to announce fresh chef-restaurant partnerships, favoring local and seasonal ingredients. With food serving as a major differentiator between airline carriers these days, the race is on […]
APEX Insight: Eating healthy has never been more on-trend with more and more travelers looking to get their veggies on-the-go. Airline catering has come a long way, but still gets a bad rap from nutritionists, leading many health-conscious travelers to resort to packing their own food. But a new study proves there are indeed diet-friendly meal options in-flight, even for economy passengers. In […]
APEX Insight: Over the past 12 months, we’ve looked at countless trends affecting the passenger experience: Leading-edge tech, wacky patents, fun food concepts and hot cabin designs. Here, we recognize some of the coolest amenity kits enjoyed by airline passengers in 2015. R is for Retro An impossible trend to miss in 2015 was the […]
APEX Insight: Airportr is a concierge service that handles your luggage from point of departure to destination, so you can travel bag-free. The company is working in partnership with British Airways at London City Airport to provide what they call “luggage freedom.” Says Chris Nash, British Airways’ Customer Experience manager: “Many business travelers choose to fly with us into London […]
This article originally appeared in The Innovation Issue of APEX Experience. APEX Insight: Airlines around the globe have realized that serving that coveted cup of joe rivals leg space and on-board entertainment in terms of amenities that attract frequent flyers. Airlines such as Cathay Pacific and Singapore Airlines have partnered with leading coffee brand illy, investing time and resources into developing better coffee […]
APEX Insight: The microbrewery revolution is taking hold in the skies, as airlines add craft beers to in-flight menus. Delta offers craft ales haling from some of the cities it flies to, while SAS partnered with a Copenhagen-based brewery to produce a mango-infused sweet and sour beer inspired by Cantonese cuisine. By offering unique microbrews, […]
APEX Insight: Many airlines are using the upcoming holiday season to offer hearty meals inspired by traditional flavors to help get passengers in the festive spirit. Delta One passengers may want to loosen their belts after sampling the seasonal fare created by top New York chefs, while British Airways will dish out traditional English holiday plates […]