ACA/IFSA Announce Publication of In-Flight Service Guidelines

The highly-anticipated ACA/IFSA COVID-19 Guideline is now published. The document represents the first time both parties have collaborated on a publication of this magnitude. By making it available online, free of charge, ACA and IFSA hope to support the global aviation and airline ‎catering industries as they continue to respond to the pandemic. Staff at […]

Retail inMotion Talks Green, Sustainable Menu Strategies

Lufthansa’s fresh new catering concept puts sustainability and passenger health and wellbeing front and center. In November 2020, Retail inMotion (RiM) announced plans to support Lufthansa Group airlines in the development of a customer-centric premium retail concept. This week, it unveiled a new catering concept for Lufthansa in partnership with dean&david and Dallmayr that will […]

The State of Cabin Crew Training and Recruitment

AeroProfessional’s managing director Sam Sprules provides an inside look at what airline crew have experienced since the pandemic began, and sheds light on recovery timelines. For specialist aviation recruitment firm AeroProfessional, tough job prospects became a fact of life once the COVID crisis hit. Sam Sprules, the company’s managing director, said that the widespread grounding […]

It Takes Two (or More): Ancillary Alliances

How can airlines recover from the largest business model shift in the history of commercial aviation? When it comes to important ancillary revenue streams, industry leaders agree that digital platforms are key. But no company can deliver the promised land alone. Savvy partnerships, on the other hand, just might. This article originally appeared in the […]

Turn Back the Clock: Southwest’s Quick Turnarounds

Short turnarounds were once celebrated for keeping fares low and passengers happy. Now, during the pandemic, they’d do more harm than good for an airline’s brand. In 1972, Southwest Airlines was only a year old and operating solely within the state of Texas. It had just posted a loss of $1.6 million and sold one of […]

A Change of Course: How the Pandemic Has Altered In-Flight Service

In-flight diners are more conscious than ever before, but what’s on their minds has changed slightly. Growing interest in the provenance of the foods consumers eat and the vessels in which they are packed is a trend that airlines have been embracing for some time. Recently, this has been evidenced by such initiatives as Singapore […]

100 Solutions to Pandemic Problems, Part 3: In-Flight Service

In the face of one of the biggest challenges ever to hit the aviation industry, companies responded swiftly. From catering to amenities, in-flight service offerings shifted greatly after the pandemic hit. View all categories Albéa Travel Designer – Travel&StaySafe  These PPE kits are customizable for airline branding and available for worldwide delivery, and factor in […]