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CEO / Staff


 Joe Leader, CEO 









Pam Chumley, Executive Administrator

Ms. Chumley guides the overall progress of the association, under the purview of the Board of Directors, in all areas including administration, finances, strategic planning, membership recruitment and retention, meeting management and public relations. She works closely with the Executive Director and the overall team to ensure client needs are met and association interests are protected and championed. She also serves to guide the overall mission of the IFSA Foundation.  
Phone: +1 404-252-3663



Lauren Costello, Executive Director

Ms. Costello is responsible for the overall management of the Association and oversees project management related to administration, finances, strategic planning, government affairs and education, membership recruitment and retention, meeting management and communications. She guides staff responsible for promotional, meeting and administrative functions to ensure best practices are followed, client needs are met and association interests are kept top of mind and promoted.


Phone: +1 212-297-2155



Nicole Blackshear, General Manager

Ms. Blackshear works closely with Executive Director and various committees. She serves as the lead liaison for the IFSA Foundation and Government Affairs and Education Committee. Ms. Blackshear also manages sponsorship activity, including relationship building, retaining current partners and prospecting and solicitation of new sponsors.

Phone: +1 678-303-3021





Darrell McCook, Meetings Manager

 Mr. McCook, working closely with the Annual Meeting Planning Committee, manages IFSA's conference and meetings from conception to completion, including onsite management. He is the point person for the Company Demonstration, site selection, budgeting, contract negotiation, and registration.  

Phone:  +1 678-303-3028








 Kristi Johnson,  Program/ Expo Manager

Ms. Johnson works closely with the Executive Director and facilitates many of the administrative functions of the Association as well as the activities of the IFSA Ideation Committee, Sponsorship Committee, and the Annual Meeting. She maintains benefits with current IFSA sponsors and partners as well as reaching out to new prospects. In conjunction with the IFSA Communications Manager, Ms. Johnson maintains the website, conference updates, surveys, and more. She is also responsible for exhibitor sales and contracts for the annual IFSA Expo. She is the key contact for all exhibitors, providing the exhibition kit information and any additional assistance. At Expo, Ms. Johnson manages any issues on the Expo floor and works closely with the Meeting Manager to ensure a successful event.


Phone:  +1 678-303-3009



Morgan Dukes, Communications Manager

Morgan Dukes creates all content for IFSA website, newsletters, and marketing collateral, and monitors trade and consumer media. Ms. Dukes works closely with the Communications Committee and  manages all media requests and cultivates relationships with journalists/bloggers and other media to secure placements. She designs and implements the digital and social media strategy for IFSA. 

Phone:  +1 678-303-2993




James Cole , Membership Services Coordinator 

James Cole serves as the primary point of contact for membership inquiries and requests. As the Membership Services Coordinator, he welcomes all new members and works to strengthen relationships with renewing members by providing superior customer service, advising of membership benefits and promoting the value of the association. He also handles registration for IFSA’s events, invoicing, and tracking. 

Phone:  +1 212-297-2150