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Schedule

Sunday 23 September

3:00pm – 5:00pm IFSA Registration Open, Hynes Convention Center

7:30pm – 10:00pm Foundation Board & Planning Committee Dinners 


Monday 24 September

8:00am – 5:00pm Exhibitor Set-Up, Hynes Convention Center - Exhibit Hall A & B

8:00am – 5:00pm IFSA Registration Open, Hynes Convention Center

8:45am – 4:15pm Educational Sessions, Boston Convention & Exhibition Center

9:00am –9:30am Keynote Address: Doug Parker, Chairman & Chief Executive Officer, American                                       Airlines 

9:30am –10:00am Keynote Address: Stephen Kavanaugh, Chief Executive Officer & Executive                                           Director, Aer Lingus  

10:00am –10:30am Keynote Address: Andrés Conesa, Chief Executive Officer, Aeroméxico     
                               
      

11:00am –11:30am Keynote Address: Claudia Sender, CEO, LATAM Brasil; Vice President of                                                 Customers, LATAM Airlines Group  

11:30am –12:00pm Keynote Address: Calin Rovinescu, President & Chief Executive Officer, Air                                            Canada        

12:00pm –1:30pm Networking Lunch 

1:30pm –4:15pm   Breakout Sessions  Boston Convention & Exhibition Center, Rooms 252-253, Level 2       

  • TRACK A. CONTENT - Take a look at world-class entertainment options featuring the latest movies, TV shows, hottest games, handy apps, and more. Explore ways to progress relationships with airlines, CSPs and content providers. Take an in-depth look at programming for the global audience taking various factors into consideration including passenger demand, BYOD, streaming, licensing, demographics, and more. Learn more
  • TRACK B. TECHNOLOGY - Evaluate technologies that play a crucial role in bettering the passenger experience, not only for passengers but also for airlines and the multiple vendors involved in creating this experience. In the rapidly changing aviation market, how can investments and technologies last for the long haul? Technical experts will review and discuss special projects of the APEX Technology Committee including specifications and standards for the airline industry focused upon applying new technologies to the passenger experience. Learn more
  • TRACK C. PAXEXAirlines and their partners are able to engage with passengers at many stages along their journey. What are some ways that the industry uses these touchpoints as opportunities to enhance experiences and generate loyalty? Assess the multiple ways organizations are using predictive analysis, passenger feedback, demographic and economic growth figures, and travel trends to improve the passenger experience. Learn more
  • TRACK D. INFLIGHT SERVICES - Identifying passenger preferences and providing a personalized offering is key to customer satisfaction. Today’s savvy travellers not only consider taste and quality, but also environmental impact, physiological benefit and often locality that drive unique experiences. Airlines, caterers, and suppliers collate offerings to provide such experiences while also minimizing waste, achieving ancillary revenue and adhering to regulations from a range of global governing bodies. Explore ways to address these requests and requirements.

    1:30pm – 2:15pm       D1       Data Driven Revenue Generation
    Take an extensive review of passenger data including transactional information and social cues, sprinkle in predictive analysis and you have the ingredients to create a tailored inflight offering. Such customization derived from this data analysis and trend spotting results in superior inventory control and waste reduction, both of which reduce costs and drive revenue. This session features a case study on these partnering industry players and how their venture meets airline and their own corporate goals. 
    Presented by:
    Federico Germani, gategroup, Chief Commercial Officer
    Steve King, Black Swan, CEO
    Panasonic Avionics Corporation

    2:30pm – 3:15pm       D2       Stay in the Know: Government Affairs & Regulatory Updates
    Food safety experts will address topics affecting the airline catering industry ranging from FSMA, labeling, preclearance, and robotic kitchens. The session will also include current and upcoming regulatory issues within the European Union.
    Presented by: IFSA Government Affairs & Education Committee Members

    ·       Dean Davidson, IFSA Food Safety Consultant; retired Food and Drug Administration

    ·       Bruce Kummer, Food and Drug Administration, Center for Food Safety and Applied Nutrition,              Manager, Interstate Travel Program / Retail Food Protection

    ·       Susanne Meyer, Kellen Brussels, Senior Association Manager; IFSA EU Task Force liaison

    ·       Jessica O'Connell, Covington & Burling LLP, Special Counsel

    ·       Brett Podoski, Center for Food Safety and Applied Nutrition / OFS / MCF, Supervisor,                            Refrigerated and Frozen Foods Team

    3:30pm – 4:15pm       D3       Ancillary Revenue & Passenger Engagement
    Discuss ancillary revenue methods and means to engage with passengers to encourage and facilitate purchases prior to and during a flight. More than just legroom!

    *All educational sessions are subject to change


5:30pm – 7:00pm Welcome Reception & Awards Ceremony, Marriott Copley Place - Salon G


Tuesday 25 September

8:00am – 5:00pm IFSA Registration Desk Open, Hynes Convention Center

8:45 am – 9:45 am Committee Meetings, Hynes Convention Center

10:00am EXPO Ribbon Cutting Ceremony, Hynes Convention Center - Exhibit Hall A

10:00am – 5:00pm IFSA 2018 EXPO, Hynes Convention Center - Exhibit Hall A & B

11:00 am – 11:30 am Technology Feature #1, Hynes Convention Center - Exhibit Hall A & B

11:30 am – 12:00 pm IFSA Business Meeting, Hynes Convention Center

12:30pm – 1:30pm IFSA Attendee Lunch & Chef's Demo, Hynes Convention Center - Exhibit Hall A & B

2:30 pm – 3:00 pm Technology Feature #2, Hynes Convention Center - Exhibit Hall A & B

7:00 pm – 10:30 pm IFSA Networking Event, Boston Public Library  

11:00 pm – 1:00 am IFSA Hospitality Suite, Marriott Copley Place - Salon G


Wednesday 26 September

9:00am – 5:00pm IFSA Registration Desk Open, Hynes Convention Center

10:00am – 5:00pm IFSA 2018 EXPO, Hynes Convention Center - Exhibit Hall A & B

11:00 am – 11:30 am Technology Feature #3Hynes Convention Center - Exhibit Hall A & B

12:30pm – 1:30pm IFSA Attendee Lunch & Chef’s Demo,  Hynes Convention Center - Exhibit Hall A & B

2:30 pm – 3:00 pm Technology Feature #4Hynes Convention Center - Exhibit Hall A & B

5:00 pm – 11:00pm EXPO Closing, Hynes Convention Center