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Schedule

Sunday 23 September

3:00pm – 5:00pm Registration Open, Hynes Convention Center


Monday 24 September

8:00am – 5:00pm Exhibitor Set-Up, Hynes Convention Center - Exhibit Halls A & B

8:00am – 5:00pm Registration Open, Hynes Convention Center

7:45am – 8:45am Networking BreakfastBoston Convention & Exhibition Center (BCEC), Ballroom Pre-function, Level 3   

8:45am – 12:10pm General Sessions, BCEC, Level 3, Ballroom

9:00am – 9:30am Keynote Address:  American Airlines
Doug Parker, Chairman & Chief Executive Officer, American Airlines 

9:30am – 10:00am  Keynote Address: Aer Lingus
 
Stephen Kavanaugh, Chief Executive Officer & Executive Director, Aer Lingus  

10:00am – 10:30am Keynote Address: Aeroméxico     
Dr. Andrés Conesa, Chief Executive Officer, Aeroméxico     

11:00am – 11:30am 
Keynote Address: LATAM
Claudia Sender, CEO, LATAM Brasil; Vice President of Customers, LATAM Airlines Group  

11:30am – 12:00pm Keynote Address: Air Canada
Calin Rovinescu, President & Chief Executive Officer, Air Canada 

11:30am – 12:00pm Think Outside the Box. Differentiating the Experience = More Revenue
Jonathan Savitch, Chief Commercial Officer, Routehappy by ATPCO

12:10pm – 1:30pm Networking Lunch, BCEC, Ballroom Pre-Function, Level 3

1:30pm – 4:15pm   Breakout Sessions,  BCEC, Rooms 252-253, Level 2       

TRACK A. CONTENT - Take a look at world-class entertainment options featuring the latest movies, TV shows, hottest games, handy apps, and more. Explore ways to progress relationships with airlines, CSPs and content providers. Take an in-depth look at programming for the global audience taking various factors into consideration including passenger demand, BYOD, streaming, licensing, demographics, and more. Learn more

TRACK B. TECHNOLOGY - Evaluate technologies that play a crucial role in bettering the passenger experience, not only for passengers but also for airlines and the multiple vendors involved in creating this experience. In the rapidly changing aviation market, how can investments and technologies last for the long haul? Technical experts will review and discuss special projects of the APEX Technology Committee including specifications and standards for the airline industry focused upon applying new technologies to the passenger experience. Learn more

TRACK C. PAXEXAirlines and their partners are able to engage with passengers at many stages along their journey. What are some ways that the industry uses these touchpoints as opportunities to enhance experiences and generate loyalty? Assess the multiple ways organizations are using predictive analysis, passenger feedback, demographic and economic growth figures, and travel trends to improve the passenger experience. Learn more

TRACK D. INFLIGHT SERVICES - Identifying passenger preferences and providing a personalized offering is key to customer satisfaction. Today’s savvy travellers not only consider taste and quality, but also environmental impact, physiological benefit and often locality that drive unique experiences. Airlines, caterers, and suppliers collate offerings to provide such experiences while also minimizing waste, achieving ancillary revenue and adhering to regulations from a range of global governing bodies. Explore ways to address these requests and requirements.

1:30pm – 2:15pm       D1       Data Driven Revenue Generation
Take an extensive review of passenger data including transactional information and social cues, sprinkle in predictive analysis and you have the ingredients to create a tailored inflight offering. Such customization derived from this data analysis and trend spotting results in superior inventory control and waste reduction, both of which reduce costs and drive revenue. This session features a case study on these partnering industry players and how their venture meets airline and their own corporate goals. 
Moderator: Maryann Simson, APEX Media, Director
Panelists:
·       David Bartlett, Panasonic Avionics Corporation, CTO 
·       Steve King, Black Swan, CEO
·       John Moriarty, gategroup, Chief Retail Officer
·       Ingo Wuggetzer, Airbus, VP Cabin Marketing


2:30pm – 3:15pm       D2       Stay in the Know: Government Affairs & Regulatory Updates
Hosted by the IFSA Government Affairs & Education Committee, this session will feature food safety experts who will address topics affecting the airline catering industry ranging from FSMA, food safety plans, preventive controls plans, and  labeling. The session will also include current and upcoming regulatory issues within the European Union.
Moderator: Robin Swenson-Moore, Delta Air Lines, Inc., Delta Charter Catering Manager
Panelists: 
·       Jose Ceballos, USDA APHIS, National Policy Manager
·       Dean Davidson, IFSA Food Safety Consultant; retired Food and Drug Administration
·       Amber Drown, U.S. Customs and Border Protection (CBP), Senior Agriculture Operations Manager
·       Bruce Kummer, FDA, CFSAN, Manager, Interstate Travel Program / Retail Food Protection
·       Susanne Meyer, Kellen Brussels, Association Director; IFSA EU Task Force liaison
·       Jessica O'Connell, Covington & Burling LLP, Special Counsel
·       Brett Podoski, CFSAN/ OFS / MCF, Supervisor, Refrigerated and Frozen Foods Team

3:30pm – 4:15pm       D3       Connecting Data: Always-On Customer Service 
There is a new category of technology that is emerging across the world, in which a system does complex work on behalf of its user. Low-level artificial intelligence acts as an agent and delivers on the promises of technology more than ever before. Additionally, by stitching together disparate data sources into a cohesive whole, AI systems provide personalized recommendations and return value to the customer. These systems create business value by providing a new revenue platform with opportunities for targeted advertisements from a detailed customer profile. This session will explore how disruptive companies across interconnected industries like airlines, financial services and transportation are leveraging AI to optimize each customer interaction in real-time.
Moderator: Gary Townsend, Black Swan, Chief Innovation Officer
Panelist:
·      Louis Saint-Cyr, WestJet Airlines, Vice President, Guest Experience

5:30pm – 7:00pm Welcome Reception & Compass Awards Ceremony, Marriott Copley Place - Salon G


Tuesday 25 September

8:00am – 5:00pm Registration Desk Open, Hynes Convention Center

10:00am – 10:30am EXPO Ribbon Cutting Ceremony, Hynes Convention Center - Exhibit Halls A &                                     B

10:00am – 5:00pm IFSA 2018 EXPO, Hynes Convention Center - Exhibit Halls A & B

10:30 am – 10:45am IFSA Coffee Break, Hynes Convention Center 
Sponsored by Daelmans and The Brand Passport

11:00am – 11:30am Technology Feature: The Influence of Augmented Reality & Machine Learning, Hynes Convention Center - Exhibit Hall B

11:30am – 12:00pm IFSA Business Meeting, Hynes Convention Center - Exhibit Hall B

12:30pm – 1:30pm IFSA Attendee Lunch, Hynes Convention Center - Exhibit Halls A & B
Sponsored by Michael J. Devine & Associates

1:00pm – 1:30pm Chef's Demo - American Airlines, Hynes Convention Center - Exhibit Hall B

3:00pm – 3:15pm IFSA Break, Hynes Convention Center
Sponsored by Orvec

7:00pm – 10:30pm IFSA Networking Event, Boston Public Library
Sponsored by HACO / Coca-Cola  

11:00pm – 1:00am IFSA Hospitality Suite, Marriott Copley Place - Salon G
Sponsored by McGuire & Associates


Wednesday 26 September

9:00am – 3:00pm Registration Desk Open, Hynes Convention Center

10:00am – 5:00pm IFSA 2018 EXPO, Hynes Convention Center - Exhibit Halls A & B

10:30 am – 10:45am IFSA Coffee Break, Hynes Convention Center  
Sponsored by Daelmans and The Brand Passport

11:00am – 11:30am Technology Feature: Trends in Emotionally Onboard Food and Beverage Trends, Hynes Convention Center - Exhibit Hall B

12:30pm – 1:30pm IFSA Attendee Lunch,  Hynes Convention Center - Exhibit Halls A & B

12:30pm – 1:30pm Chef’s Demo - Hawaiian Airlines,  Hynes Convention Center - Exhibit Halls A & B

3:00pm – 3:15pm IFSA Break, Hynes Convention Center  
Sponsored by ABM

Agenda subject to change.