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News: Onboard Newsletter

May 2013

Wednesday, May 1, 2013  
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Save the dates of September 9-11, 2013 to join IFSA and the Airline Passenger Experience Association (APEX) at the Anaheim Convention Center in Anaheim, California USA!
Network with thousands of aviation professionals representing more than 100 airlines and dozens of industries – from in-flight entertainment to catering – all committed to improving the airline passenger experience.

Exhibit booths are going fast, reserve your space 

The exhibit booths for the 2013 IFSA Exhibition are selling fast! Exhibiting at the IFSA Conference & Exhibition is a great way to meet customers and attract valuable prospects. Don’t miss out, if you are interested in reserving a booth, contact Eric Skates at As a reminder, 2013 Membership Dues must be paid in full before you may select exhibit space for the 2013 Exhibition.

If you have any questions about your current membership status, please contact IFSA Headquarters (404) 252-3663 or

To view the 2013 IFSA Exhibition floorplan, click here. IFSA will be located adjacent to the APEX EXPO in Hall B. To view the 2013 Exhibitor Prospectus, click here. To view the current list of IFSA Exhibitors, click here.

As the 2013 Annual Conference & Exhibition approaches, visit the IFSA website often for conference details, exhibitor information, sponsorship opportunities, and registration information. You can also visit the IFSA Facebook Fan Page often for key updates.

Remember, IFSA is your one stop shop for food, amenities, and services related to the customer experience onboard aircraft and trains worldwide!

Chef’s Competition

IFSA will once again offer a dynamic arena for chefs around the globe involved in airline and rail onboard services to showcase their culinary talent. The Chef’s Competition will be held in conjunction with the upcoming IFSA Annual Conference & Exhibition. This exciting duel has a long-standing reputation for producing exciting, inspiring, mouth-watering cuisine that is sure to impress the competition judges and live audience.

Past competition winners include:

·         2012-Chef Ravi Nage, Gate Gourmet
·         2011-Chef Matt McNutt, LSG Sky Chefs
·         2010-Chef Clifton Lyles, LSG Sky Chefs
·         2009-Chef Moe Nicholas Elmaher, Gate Gourmet
·         2008-Chef Yoshimitsu Nishio, TFK Corporation

For more information about the IFSA Chef’s Competition or to download an application to participate, click here. The competition entry fee is $200 USD.

Thank you to our current 2013 Conference sponsors


Harvey Alpert & Company and The Coca-Cola Company


AMI Inflight
LSG Sky Chefs
McGuire & Associates
Wessco International


Campione D'Italia
D & F Marketing
FedEx Express
Michael J. Devine & Associates
Treasury Wine Estates
United Airlines 
Wente Vineyards


Cuisine Solutions
Delta Air Lines
Great Western Beef Company
King Nut Companies

For information on sponsorship opportunities, contact Ellen Hoy at



IFSA Board of Directors Call for Nominations
The opportunity is now to nominate candidates for the 2013-14 IFSA Board that you believe will best serve the interests of the global onboard industry and the Association. The nomination deadline is Friday, June 14, 2013. Each Active Member company (airlines and caterers) may nominate one candidate for each open Active position and each Supplier Member company may nominate one candidate for the Supplier position.

After receipt of submissions, the Nominating Committees prepare a slate as outlined in the IFSA bylaws. To access the bylaws or a list of the current Board members, please visit

Three Positions Open

The bylaws provide for up to eight (8) Active directors-at-large. In 2013-14 there are two (2) Active and one (1) Supplier positions open.

By Friday, June 14, 2013 we ask that you nominate the members you feel can offer the necessary leadership to guide IFSA on a global basis in the years ahead. Thank you for your involvement. It is important to have committed individuals willing to serve and interested in moving the association forward. 
To submit an Active nomination, click here: Active Member Nomination Form

To submit a Supplier nomination, click here: Supplier Member Nomination Form

Food Safety Update
USDA regulations may cause additional liability for airlines and caterers
Following is information provided by the IFSA Government Affairs and Education Committee, regarding revisions to the USDA’s “Manual for Agricultural Clearance.” The revisions are not considered to be business as usual and may create additional liability for both caterers and airlines. IFSA is surveying airline and caterer members to get their feedback on the rule. Please respond to the survey by May 31, 2013.

Your participation in the survey will allow IFSA to provide information from industry representatives to the USDA, and potentially encourage the agency to revise the rule and lessen the liabilities for airlines and caterers that may result. Please see the additional details below. 

Click here to access the survey for airlines:

Click here to access the survey for caterers:

If you have any questions concerning this matter, please contact the IFSA Government Affairs and Education Committee Co-Chairs: MaryAnn Dowd of United Airlines, or Barbara Boyer of Air Fayre,  

Late in 2012, the USDA revised the “Manual for Agricultural Clearance” and added a number of requirements that must be met when renewing or applying for Compliance Agreements beginning in 2013, including: “Caterers, aircraft cleaners and cartage firms are now required to have compliance agreements in order to cater, process and/or haul.”  This information may be found in Appendix B: Completing Regulated Garbage Compliance Agreements-Emergency Backup Systems on page B-1-10 of the Manual. Click here to view Appendix B of the Manual.
Please note: the changes are not considered to be business as usual and may create additional liability for both caterers and airlines.
Currently each caterer signs a Compliance Agreement (CA) in each airport location where international arrivals take place.  Each CA outlines the requirements for handling Regulated Garbage which includes a Standard Operating Procedure (SOP) that includes meeting and de-catering the aircraft, logging the origin and weight of the garbage, spill & routine disinfection procedures and approved back- ups for the proper treatment and disposal of the international garbage. 
Effective in 2013 all Compliance Agreements require the caterer to list a back-up caterer for meeting and stripping the aircraft if for some reason they cannot meet the inbound aircraft in the  required amount of time. The following are serious issues that have been identified by both airlines and caterers regarding this new back-up requirement:
Each airline has a contract for each airport they service to cover the catering function.  This regulation could possibly have non-contract caterers in that location to service aircraft.
Back-up caterers may not be trained specific catering procedures for airline customers, including knowledge of the aircraft and de-catering of airline specific galley logistics.
The back-up caterer may not have the proper equipment (vehicles) to service the aircraft (i.e., not all caterers could approach all wide body aircraft as they may have specific truck requirements)
The back-up caterer could be held to the time constraints of the compliance agreement (which is different in every location).  Ultimately this could affect the caterer and/or the airline’s on time performance.

It is unclear which party would accept the liability for an aircraft hit or an employee injury.
If employees from the same company arrive from different airports (if that was the designated back-up) they would not have the SIDA credentials that would allow them to service aircraft. Moreover, employees from other locations would not have the customs seals required in most locations to service aircraft at a different airport.
Some airport locations currently only have one catering company that has a signed Compliance Agreement to handle and process regulated garbage.
Hand Washing Protocol
IFSA Food Safety Consultant Dean Davidson received a question about the use of hand sanitizers versus liquid hand soap. In this month’s edition of Onboard IFSA, Mr. Davidson provides additional information about the industry’s protocol for hand washing. This information is gathered from the Food Code, Centers for Disease Control and Prevention, U.S. Food and Drug Administration and other sources:
Most public officials recommend liquid hand soap instead of liquid hand soap with sanitizer. The best bactericidal effect provided by hand washing is with plain soap and warm running water for at least 20 seconds and drying your hands with a paper towel to reduce bacteria and viruses on the skin. The paper towel removes dead skin cells which bacteria and viruses tend to attach to. Additionally, using paper towels provide for safer food handling and reduce the spread of bacteria and viruses through hands, people and surface contact.

Use of hand sanitizer alone has not been recommended. Sanitizers require additional contact time with skin and surfaces that is not often present when normal hand washing occurs in a public or food service facility. Use of a hand sanitizer alone without hand washing should only be used in places where safe water and hand wash facilities are not readily available. Hand washing facilities should always be provided to food handlers with water supplies.

The best protection is to wash hands and use a hand sanitizer after thorough hand washing. Click here to read more about hand washing.

2013 IFSA Foundation Scholarship Applications Now Available
The 2013 IFSA Foundation Scholarship Awards are exclusively available for IFSA members and their families! The Foundation offers multiple scholarships to help students and current onboard services professionals further their education. The Foundation scholarships are awards given to exceptional students. They cover tuition, books, living expenses and other costs associated with college. The scholarships are available to students and industry professionals across the world. This year, the IFSA Foundation has more than $40,000 scholarship awards available. The scholarship application deadline is Friday, June 14. Click here for more information about the IFSA Foundation.

The 2013 IFSA Foundation Scholarship Awards are listed below. Thank you to the Foundation donors in whose name scholarships will be offered. Click on the links below to access the scholarship application forms:

Harvey & Laura Alpert
Gourmet Foods*
John Louis Foundation
Oakfield Farms Solutions
Wessco International*
AMI Group
King Nut Companies*
DHL Airline Business Solutions
Flying Food Group
IFSA Member Family**
John & Ginnie Long
The Hoffman Group

*New scholarship award for this year.
**Two IFSA Member Family scholarships will be awarded in 2013.
If you’re interested in starting a new IFSA Foundation scholarship in your company’s name or to honor an individual, contact Jacque Petty at 
Help spread the word about the various IFSA Foundation scholarships available! Click here for a downloadable poster to display in your company break room or other areas where employees commune.




US Airways’ new amenity kit gets big promotion in Times Square
On Monday, May 6, New York City residents and visitors got a sneak peek at the new amenity kit, which will appear onboard US Airways Envoy Business Class International routes starting in July 2013. WESSCO International designed the new kit’s look and sourced the comfort products that will be included. Some items passengers may find include earplugs, an eyeshade, mouthwash, a pen, socks, tissues, and a toothbrush and toothpaste. 
Rich Products Corporation and K&W form new partnership

Rich Products Corporation and K & W Food Brokerage Services Inc. are pleased to announce their new partnership serving the airline industry. Since 1945, Rich’s has been committed to developing food solutions that raise the bar on quality, convenience and efficiency for our customers. Rich’s is a leading supplier and solutions provider to the foodservice, in-store bakery and retail marketplaces. The company is the world leader in non-dairy toppings, icings and other emulsions. Key product categories include cakes and desserts; pizza, bakery products; breads and rolls; shrimp and seafood; appetizers and snacks; BBQ; meatballs and pasta; and gluten-free and all-natural items. Our delicious innovations can be found in kitchens and bakeries around the world. With more than 50 locations and 9000 employees spanning six continents, Rich’s today makes over 2,000 products sold across 112 countries. From exceptional toppings and desserts to a variety of baked goods, appetizers and seafood, Rich’s products are always tested and loved by the customers you serve, and can be counted on to deliver unparalleled taste and consistency. Rich’s partnership with K&W will allow the airline industry to leverage the breadth, scale and quality of Rich’s portfolio with unmatched service and support from K&W Food Brokerage. Please visit our web site at For sales assistance please contact Tom Weber at K & W FBS, Inc. at 651-278-1683 or 


Voting is currently open for the 2013 Passenger Choice Awards

Do you want your airline or airline customers to be recognized as one of the best by passengers from all over the world? The Passenger Choice Awards were created by the Airline Passenger Experience Association (APEX) to give voice to airline passengers. Winners are chosen based on passenger feedback, and are announced at the Passenger Choice Awards Gala scheduled for Monday, Sept. 9 during the co-located Annual Conference & Exhibition. You can help get your airline in the running by ensuring your customers participate in the survey. Click here to take the survey today. 

Learn more about IFSA industry media partners

For opportunities with any of IFSA’s industry media partners, click here.

Industry Calendar of Events

9-11 September 2013
Anaheim Convention Center
Anaheim, California USA
APEX Technology Committee Meeting
19-20 November 2013
Newport Beach, California USA
World Travel Catering & Onboard Services Expo
8-10 April 2014
Hamburg Messe, Germany
APEX TV Market
28-30 April 2014
Dublin, Ireland
15-18 September 2014
Anaheim Convention Center
Anaheim, California USA