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News: Onboard Newsletter

August 2013

Thursday, August 1, 2013  
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Greetings from IFSA,

The Annual Conference Planning Committee and I have been working hard to ensure this year's conference will provide timely and valuable information and plenty of opportunities to network and connect with key industry decision makers at airlines.

To take advantage of these opportunities I strongly encourage you to attend the 2013 APEX/IFSA EXPO to be held 9-11 September in Anaheim, California at the Anaheim Convention Center. For the past four years, IFSA has co-located wth the Airline Passenger Experience Association (APEX) for the Annual Conference. This year, IFSA is working with APEX more closely. Attendees will experience an integrated tradeshow, joint educational sessions and networking events.  

If you have not registered for the EXPO yet, please click here to register:

Also be sure to visit regularly to get the most updated conference information. If you have any questions, please do not hesitate to contact IFSA Headquarters. I look forward to seeing you all in Anaheim!


Cathy Sachse, Chair

2013 Annual Conference Planning Committee

International Flight Services Association

Schedule of Events

Join IFSA on Sunday 8 September for the Welcome Reception, which is a great opportunity to meet EXPO attendees and speakers. 

On Monday 9 September, APEX and IFSA will team up to present a learning journey with speakers from various industries. The day kicks off with a keynote address from Dean Hallett, Chief Financial Officer and Executive Vice President of Operations & Strategy of Fox Filmed Entertainment. Next, Bob Brooks, Vice President, Global Culture & Strategic Initiatives of Hilton Hotels & Resorts will review his experiences developing and coordinating strategy for global brands. Attendees will also hear from Dr. Mark Hiller, CEO of Recaro, who will explore how airlines can merge functionality with sleek designs and luxury. Lastly for the morning joint general sessions is Devin Liddell, Principal Brand Strategist of TEAGUE, who will detail the future of customer experiences for hotels and airlines. Laura Trevelyan, BBC News Correspondent will emcee the morning general session. Click here for more information about the EXPO speakers.

Immediately following the general session on Monday is the Hot Topics Roundtable Session, featuring tables focused on Controlling Buy on Board Waste, Quality Assurance Best Practices and the latest updates on food safety. IFSA members will receive important Association updates during the IFSA Annual Business Meeting, which will be held on Monday afternoon.

And on Monday evening, attendees are invited to participate in the IFSA Rock and Bowl Tournament, which will be held at 300 Anaheim. During this event, attendees will enjoy bowling, billiards and entertainment to provide support in the form of scholarships to college students and industry professionals seeking to advance their careers. Be sure not to miss the IFSA Foundation Presentation of the 2013 scholarship recipients. This year, the IFSA Foundation awarded over $40,000 in scholarships, due to the generous donations of its long-standing donors and many new supporters. You can register for the Rock and Bowl event along with your EXPO registration.

Slated for Tuesday is the 5th Annual IFSA Chef’s Competition, designed to test the skills of industry chefs in creativity, speed and ability. Make sure to grab a seat at the competition stage to watch the contestants compete for the most mouthwatering dishes prepared in 30 minutes. Connect with fellow EXPO attendees in a relaxed atmosphere on Tuesday evening at the IFSA Hospitality Suite, sponsored by McGuire & Associates.  

And on Wednesday evening, IFSA and APEX are teaming up to present the Social Networking Event, sponsored by Harvey Alpert & Company and The Coca-Cola Company, at Disney California Adventure Park. Fall down the Rabbit Hole and enter the world of Tim Burton’s Alice in Wonderland at our rock’ Mad T Party. Dance to the sounds of the Mad T Band and the White Rabbit DJ, watch shows on the hottest deck in town and sharpen your gaming skills at the Madcade Arcade.

To view the 2013 EXPO schedule of events, click here.  

Submit your news for the EXPO Daily

Fresh off the press each morning and a must-read for all attendees, EXPO Daily features the latest breaking news arising each EXPO day. Each issue is published daily throughout the EXPO and delivers exclusive previews of the current day's schedule, photos and editorial coverage of the previous day's events. Coverage will include product/service announcements and new deals and partnerships from the exhibit floor. IFSA members may submit company news to be considered for inclusion in the EXPO Daily to or stop by Media Booth #1443. Look for your copy each morning at the entrance to the EXPO hall.

Exhibit booths are going fast, reserve your space today

Only a few exhibit booths remain for the APEX/IFSA EXPO are selling quickly. Exhibiting is a great way to meet customers and attract valuable business prospects. If you are interested in reserving a booth, contact Eric Skates at As a reminder, 2013 Membership Dues must be paid in full before you may select exhibit space for the 2013 EXPO.

If you have any questions about your current membership status, please contact IFSA Headquarters +1 678 298 1187 or

To view the APEX/IFSA EXPO floorplan, click here. To view the current list of IFSA Exhibitors, click here.

The Exhibitor Kit includes guidelines regarding shipping information, certificate of liability insurance (required if serving food, beverage or alcohol samples) and kitchen preparation services. To view the 2013 Exhibitor Kit, click here.

Thank you to our current 2013 APEX/IFSA sponsors 

AMI Inflight
Boulder Chips
The Coca-Cola Company
Cuisine Solutions
D & F Marketing (DFMi)
Delta Air Lines
FDM Campione D’Italia
FedEx Express
Fresh Brew
Global C
Go Picnic
Great Western Beef Company
Harvey Alpert & Company
Kings Nut Companies
LSG Sky Chefs
McGuire & Associates
Michael J. Devine & Associates
Pepperidge Farm
Slainte Wines
Sunberry Limited
Sola Airline Cutlery – The Netherlands  
Treasury Wine Estates
United Airlines 
Wente Family Estates
WESSCO International

CineSky Pictures
Emphasis Video Entertainment Ltd.
Encore Inflight Limited
Panasonic Avionics Corporation
Post Modern Group
RMG Airline Media
Rockwell Collins
Skyline IFE
Walt Disney Studios Motion Pictures

For information on sponsorship opportunities, contact Eric Skates at

Other Conference details

The deadline for the discounted IFSA room block has passed. If you are still seeking hotel accomodations, please click here to find nearby hotels.

As the APEX/IFSA EXPO approaches, visit the often for conference details, exhibitor information, sponsorship opportunities, and registration information. You can also visit the IFSA Facebook Fan Page often for key updates.

Remember, the APEX/IFSA EXPO is your one stop shop for food, amenities, and services related to the passenger experience onboard aircraft and trains worldwide!



IFSA President provides information to USDA representatives

The June 2013 edition of Onboard IFSA provided the last update regarding the IFSA Government Affairs and Education Committee’s request for USDA to revise the “Manual for Agricultural Clearance.” This month, a letter was sent from IFSA President David Loft to USDA contacts. The letter noted the revisions were not considered to be business as usual and may create additional liability for both caterers and airlines. Additionally, the letter requested a meeting involving onboard services industry representatives and the USDA. Updates will be provided on this matter as they become available. If you have any questions, please contact the IFSA Government Affairs and Education Committee Co-Chairs: MaryAnn Dowd of United Airlines, or Barbara Boyer of Air Fayre,  

IFSA 2013-2014 Board of Directors Nominations, Ballots Due Today  

IFSA is pleased to announce the names of the candidates selected by both the Active Nominating Committee and the Supplier Nominating Committee to run for election for the 2013 IFSA Board of Directors.

Primary and alternate contacts for each member company were notified of the election on July 22. Only the primary or alternate contact is entitled to one (1) electronic vote per open position in the 2013 election for Board of Director positions. For this election cycle, openings include two (2) three-year positions in the Active category and one (1) three-year position in the Supplier category. Voting is open untl 1700 Eastern Time on Friday, Aug. 30.

Chris Jackson, DHL Supply Chain
Jill Surdek, American Airlines
Cameron Woodward, Virgin Australia
Click here to read about each of the active Director nominees.
Kimberly Guanci-Dylewski, FDM Campione d'Italia
Martyn Jelley, Diversey/Sealed Air
Marcel Lagnaz, Gourmet Foods
Ed Matovcik, Intervine
Nora Nenning, En Route International
Mark O'Sullivan, Michael J. Devine & Associates
Click here to read about each of the supplier Director nominees.


2014 Passenger Choice Awards are now open

Do you want your airline or airline customers to be recognized as one of the best by passengers from all over the world? The Passenger Choice Awards were created by the Airline Passenger Experience Association (APEX) to give voice to airline passengers. Winners are chosen based on passenger feedback. You can help get your airline in the running by ensuring your customers participate in the survey. Click here to take the survey today. The 2013 Passenger Choice Award winners will be presented during the Awards Ceremony to be held on Monday 9 September in conjunction with the 2013 EXPO.    

Learn more about IFSA industry media partners

For opportunities with any of IFSA’s industry media partners, click here.

Industry Calendar of Events

9-12 September 2013
Anaheim Convention Center
Anaheim, California USA
APEX/IFSA Educational Event
4-5 November 2013
Shanghai, China
APEX Technology Committee Meeting
19-20 November 2013
Newport Beach, California USA
World Travel Catering & Onboard Services Expo
8-10 April 2014
Hamburg Messe, Germany
APEX TV Market
28-30 April 2014
Dublin, Ireland
15-17 September 2014
Anaheim Convention Center
Anaheim, California USA
APEX Technology Committee Meeting
18-19 November 2014
Newport Beach, California USA