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News: Onboard Newsletter

September 2013

Sunday, September 1, 2013  
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The 2013 APEX/IFSA EXPO was a huge success and welcomed more than 3,400 attendees, including 74 airlines, from around the globe. IFSA received 850 total attendees, including 250 airline representatives. The EXPO was held 9-12 September in Anaheim, California USA.

IFSA has collaborated with the Airline Passenger Experience Association (APEX), for the past three years to present a co-located event. This year, IFSA and APEX worked together more closely to host a joint effort, which included integrated education sessions, networking events and tradeshow.

Be sure to save the dates for the 2014 APEX/IFSA EXPO to be held 15-18 September in Anaheim, California USA.

Annual Conference Survey

If you have not already done so, please share your feedback by Friday, October 4!  The Annual Conference Planning Committee and the Board of Directors would like to hear from you to help plan future IFSA events. Please click here to complete the post conference survey. ( Below is an overview of this premier industry event!


The EXPO’s education agenda featured the latest and most comprehensive display of airline related technologies and products related to comfort, ambiance, multimedia and services. The agenda included general sessions in the morning and various breakout tracks in the afternoon. Laura Trevelyan, Anchor with BBC World News, emceed the morning sessions.  

The joint education sessions featured the following speakers:
·         “Keynote Address” – Dean Hallett, Chief Financial Officer and Executive Vice President of Operations & Strategy with Fox Filmed Entertainment*
·         Global Guest Experience - Bob Brooks, Vice President, Brand Culture and Strategic Initiatives with Hilton Hotels and Resorts
·         Functionality Meets Luxury: How to Assure Comfort & Safety – Dr. Mark Hiller, CEO with Recaro
·         A Shared Revolution: How Hotels and Airlines Can Collaborate to Shape the Future of Travel – Devin Liddell, Principal Brand Strategist with TEAGUE**

*Presentation not available.
**Presentation available upon request.

The IFSA “Services” afternoon breakout track was the Hot Topics Roundtable Session, where attendees reviewed topics of interest to the industry and exchanged ideas. Topics included controlling buy on board waste, quality assurance best practices, U.S. Department of Agriculture, and U.S. Food and Drug Administration. A huge thank you to the table facilitators, listed below with each topic!

·         Controlling Buy on Board Waste: Todd Traynor-Corey, Director of Retail Programs with United Airlines and Stuart Bernstein, Managing Director, North America with Gate Retail Onboard
·         Quality Assurance Best Practices: Gerard Bertholon, Chief Strategy Officer with Cuisine Solutions and Abelardo Rodriguez, Quality Assurance Manager with Gourmet Foods, Inc.
·         U.S. Department of Agriculture: Jose Ceballos, Program Manager with U.S. Department of Agriculture and Dean Davidson, Food Safety Consultant with IFSA 
·         U.S. Food and Drug Administration: Nianna Burns, CSO Interstate Travel Program and Bruce Kummer, Interstate Travel Program with U.S. Department of Agriculture


To enhance the continuing co-location this year, IFSA and APEX offered full access to all attendees from both associations to the tradeshow floor. More than 160 exhibitors participated, a 5% increase over booths sold in 2012. The tradeshow included 9 new exhibitors to complement the many loyal IFSA member companies who continually provide generous support.

Chef’s Competition and Best in Show

Congratulations to the winner of the 2013 Chef’s Competition – Chef Daniel Klein of LSG Sky Chefs. The competitors were judged by a panel of culinary experts: Chef Darrin Finkel, Executive Chef of Ralph Brennan’s Jazz Kitchen; Chef J. Hemmer, Director of Sales, On-Board Services of Cuisine Solutions; Chef David Suscavage, Executive Chef of House of Blues, Anaheim; and Chef Jimmy Weita, Executive Chef of Disneyland Hotel and Park Banquets. Chef Klein won a personalized chef’s jacket from Bragard.

Thank you to the other finalists: Chef Francisco Garcia, Gate Gourmet; Chef Daniel Klein, LSG Sky Chefs; Chef Jim Litza, D.F.S., Inc. and Chef Tony Ruiz, Flying Food Group.

Thank you to event sponsor, Marfo and product sponsors, Fortune Fish & Gourmet and Great Western Beef Company for their generous support of the Competition. Also, special thanks to Chef Bob Rosar for his truly entertaining style and colorful commentary as the Competition emcee.   

Also, hats off to the 2013 Best in Show winner – Buzz Products, Inc. Buzz is a global creative product agency that designs and creates premium amenity products for airlines. Their products include luxury amenities, prestige skincare, designer collaborations, children’s activities and amenities, sleepwear and textiles.

Thank you to the 2013 Annual Conference Planning Committee: Cathy Sachse, FedEx Express (Chair); Jay Cravens, Delta Air Lines (Co-Chair); Jim Ball, Flying Food Group (Co-Chair); Paul Normand, Harvey Alpert & Company (Past Chair); Jim Armstrong, United Airlines; Diego DeAstis, D.F.S., Inc.; Gregg Fly, DFMi; Kimberly Guanci Dylewski, Campione D’Italia Foods, LLC; Marcel Lagnaz, Gourmet Foods; Kevin Miller, Gate Gourmet; Russ Brown, US Airways; and Denise Poole, AMI.

Thank you to our Sponsors

Thank you to all of our generous sponsors (as of 9 September 13):  

Harvey Alpert & Company and The Coca-Cola Company

Airmarket, LLC
LSG Sky Chefs
McGuire & Associates
WESSCO International

Campione D’Italia Foods, LLC
D&F Marketing (DFMi)
FedEx Express
Fresh Brew Group
Michael J. Devine & Associates
Treasury Wine Estates
United Airlines
Watermark Products
Wente Family Estates

Boulder Chips
Cuisine Solutions
Delta Air Lines
Global C
Go Picnic
Great Western Beef Company
Kings Nut Companies
Pepperidge Farm
Slainte Wines
Sola Airline Cutlery – The Netherlands
Sunberry Limited



IFSA Foundation Experiences Banner Year, Announces 2013 Scholarship Recipients
The IFSA Foundation works to educate the public about the onboard services industry, and provides scholarships to college students and seasoned industry professionals. In 2013, the IFSA Foundation experienced its most successful year to date with receiving nearly 200 scholarship applications and awarding more than $40,000 in scholarship funds, the largest amount since the Foundation’s inception.
The IFSA Foundation runs on the generous financial support given by individual and corporate donors such as Harvey & Laura Alpert, Oakfield Farms Solutions, John Louis Foundation, WESSCO International, Gourmet Foods, Inc., AMI, Kings Nut Companies, John & Ginnie Long, DHL Supply Chain, Flying Food Group, and The Hoffman Group, LLC. To date, the IFSA Foundation has given away more than $300,000 in award funds.
Past IFSA Foundation Scholarship Award recipients have become successful, productive leaders at a number of airlines, catering, and rail and supplier companies. Your company has the opportunity to recognize exceptional contributions to the industry, and have a significant impact on the future of the onboard industry. For more information about supporting the IFSA Foundation, contact IFSA headquarters at  
The IFSA Foundation is pleased to announce the following 2013 scholarship winners:
Harvey and Laura Alpert Scholarship Award:
Frederic Nicholas, Yale University

Oakfield Farms Solutions Scholarship Award:
Haben Ghebregergish, University of Chicago

John Louis Foundation Scholarship Award:
Emma Kautz, Loyola University, Chicago

WESSCO International Scholarship Award:
Diana Murillo, Loyola Marymount University

Gourmet Foods, Inc. Scholarship Award:
Atara Muhammad, University of Miami

AMI Scholarship Award:
Melissa Gonzalez-Pena, Seton Hall University

Kings Nut Companies Scholarship Award:
Mandi Roan, Pfeiffer University

IFSA Foundation Scholarship Awards:
Matthew Armstrong, University of Texas, San Antonio

Teresita Alexandra Viola, Westminster Kingsway College, United Kingdom

John & Ginnie Long Scholarship Award:
Ronald Amiscaray, Loyola University, Chicago

DHL Supply Chain Scholarship Award:
Alia Lahr, University of Pennsylvania

Flying Food Group Scholarship Award:
Adriana Hoak, The College of Wooster

The Hoffman Group Scholarship Award:
Zachary Inouye, University of California Berkeley

The IFSA Foundation held the Rock and Bowl event at 300 Anaheim to raise money for scholarship funds. Conference attendees also purchased tickets to participate in the 50/50 raffle!
Thank you to the generous sponsors that made this event a smashing success! Team Sponsors: Alpha Flight Services; Campione D’Italia Foods, LLC; The Coca-Cola Company; deSter Corporation; D.F.S., Inc.; Flying Food Group; Harvey Alpert & Company; Oakfield Farms Solutions; gategroup; Midway/B4; Gourmet Foods, Inc.; McGuire & Associates, and Lane Sponsors: DFASS and Midway. Thank you also to the individual bowlers and spectators that participated in the event.
Thank you to the IFSA Foundation Board of Directors: Keith McGrath, deSter Corporation (Foundation President); John Long, Flying Food Group (Vice President); Ken Samara, AMI Inflight, Inc. (Secretary and Treasurer); Steve Pfannkuche, Harvey Alpert & Company (Past President); Bob Blackburn, LSG Sky Chefs; Sandra Pineau-Boddison, United Airlines; and Vicky Stennes, Silver Airways.


2013-2014 IFSA Board of Directors
IFSA is pleased to announce the 2013-2014 Board of Directors. Three re-elected directors and were announced at the IFSA Annual Business Meeting, and will take office starting in January 2014.
IFSA Officers:
President - Pam Suder-Smith, Pourshins Supplair
Vice President - Jane Bernier-Tran, United Airlines – Vice President
Treasurer - Paul Platamone, Harvey Alpert & Company
Secretary - Peter Wilander, Delta Air Lines
Chairman – David Loft, dnata
Directors are:
Cesar Forno, LSG Sky Chefs
Chris Jackson, DHL Supply Chain*
Marcel Lagnaz, Gourmet Foods, Inc.*
Keith McGrath, deSter Corporation
Hideo Miyabe, TFK Corporation*
Denise Poole, AMI Group
Jill Surdek, American Airlines*
*Re-elected board members.
The Board would like to thank the outgoing members for their dedication to the success and growth of the International Flight Services Association:
Simon Soni, Etihad Airways
Vicky Stennes, Silver Airways



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Industry Calendar of Events

APEX Asia Conference, in conjunction with IFSA
4-5 November 2013
Shanghai, China
APEX Technology Committee Meeting
19-20 November 2013
Newport Beach, California USA
APEX Australia Conference
February/March 2014
APEX TV Market Conference
28-30 April 2014
Dublin, Ireland
APEX Technical Committee Meeting
May 2014
Anaheim, California USA
15-18 September 2014
Anaheim Convention Center
Anaheim, California USA
APEX Technology Committee Meeting
18-19 November 2014
Newport Beach, California USA