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News: Onboard Newsletter

January 2014

Wednesday, January 1, 2014  
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Greetings from IFSA President

Dear IFSA members,

On behalf of the IFSA Board of Directors, I would like to wish you a Happy New Year! I also am excited to share information about some upcoming strategic initiatives for the association.

This year, IFSA will continue to maximize our industry participation and presence worldwide by strengthening relationships with other associations and media. Our partnership with the Airline Passenger Experience Association (APEX) is a great example of industry collaboration. For the past five years, IFSA and APEX have teamed up to present educational events around the world, most recently, this past November in Asia. The board will continue to evaluate potential partners and global educational opportunities that provide added value to IFSA members.

I encourage you to explore the many ways you can become involved in the Association. You may wish to participate on a working committee, sponsor or exhibit during our annual tradeshow, or simply advertise your products and services to the IFSA membership via the website or in OnBoard IFSA, our monthly e-newsletter to members. IFSA committees are extremely important to the growth and development of our organization, and I wish to thank all the committee members from numerous companies for your valuable contributions.

Recent committee changes of note include:

Planning Committee Chair Jay Cravens of Delta Air Lines welcomes Lisa Luchau from Alaska Airlines and gategroup’s Chef Bob Rosar to the committee

Government Affairs Committee Board Liaison Jane Bernier Tran from United Airlines welcomes Cesar Forno of LSG as new Board Liaison. Cesar will work closely with co-chairs Barbara Boyer of Air Fayre, MaryAnn Dowd of United and the full committee not only on revisions to the World Food Safety Guidelines, but also to liaise with government agencies regarding IFSA’s position on upcoming legislation affecting our industry

Booth selection for the 2014 annual exhibition will begin soon. If your company has not received correspondence on this upcoming activity, please contact Kristi Johnson at 

Look for additional updates on the upcoming events and strategic initiatives in OnBoard IFSA, on the IFSA website and IFSA’s social media channels. Thank you for your continued support of IFSA.

Thank you for your continued support of IFSA.


Pam Suder-Smith

International Flight Services Association 


Volunteers needed for World Food Safety Guidelines Task Force 

The World Food Safety Guidelines is a basic food safety reference document that is applicable to airline catering establishments worldwide. IFSA’s Government Affairs and Education Committee (GAEC) maintains the guidelines and will form a team in 2014 to update the guidelines. A basic quality/food safety background and knowledge of airline catering operations would be highly beneficial to the team.  If you’re looking for an opportunity to get more involved in your association and have knowledge in this area, IFSA’s GAEC would greatly appreciate your help. If interested, please send your contact details to IFSA Headquarters.

Update Your Contact Information

As a valued part of IFSA, it is important for your company to receive all of the association’s communications and information. Please help IFSA keep our records up-to-date by providing any updates to your company’s contact information, including the primary and alternate member contact. Click here to email your updated contact information to IFSA Headquarters.

Check your inbox for the 2014 Membership Renewal Notices  

The 2014 Membership Dues Renewal notices were distributed via email to the primary and alternate contacts listed for each member company in early December.

In 2014, IFSA members can continue to look forward to: 

·       The APEX/IFSA EXPO set for 15-18 September at the Anaheim Convention Center in Anaheim, California USA, and presented in collaboration with the Airline Passenger Experience Association (APEX).

·       Onboard IFSA, our monthly electronic newsletter, will continue to keep you abreast of industry and Association news delivered directly to your desktop.

·       On demand access to the World Food Safety Guidelines, an effective food safety control concept applicable to airline catering facilities worldwide.

·       Industry representatives who maintain dialogue with appropriate regulatory and legislative bodies worldwide who represent the Association’s interest, and work cooperatively toward the common goal of public health, safety and security.

·       Access to the IFSA Membership Directory available on

Renew prior to January 31, 2014 to take advantage of the early bird dues rate! After January 31, normal dues rates apply including a 15% increase.

Exhibitors: 2014 IFSA Membership Dues are due in full before you reserve booth space at the 2014 IFSA EXPO.

Please advise IFSA if there have been recent personnel changes within your company or if you have not received a 2014 Membership Renewal notice.

Do you know of anyone that could benefit from membership in IFSA?

Help spread the word! Share your experiences and refer potential members to Headquarters or for more information.

Like IFSA on Facebook, and Follow @IFSAOnBoard on Twitter

Follow IFSA on Facebook and Twitter to see the latest Association happenings.



Mark your calendars for the 2014 APEX/IFSA EXPO! The EXPO will be held 15-18 September at the Anaheim Convention Center in Anaheim, California USA. For the fifth consecutive year, IFSA will collaborate with the Airline Passenger Experience Association (APEX).
Make sure you are part of the only industry-driven event devoted to the entire passenger experience!
This year’s show features the latest in entertainment and connectivity, comfort and ambiance, and catering and services. Attendees will also experience a full day of education focusing on timely, relevant industry topics and a multitude of networking opportunities.
The 2013 EXPO featured:
·        7,500 square meters of exhibition space
·        3,500 attendees from around the world
·        547 airline decision-makers
·        225 exhibitors covering the entire passenger experience
·        Nearly 100 airlines from 60 countries
·        75% of global passengers serviced by airlines attending EXPO
More details about the EXPO, including booth sales and sponsorship information, will be available soon.  Visit the IFSA website often for conference details, exhibitor information, sponsorship opportunities, and how to register to attend.
You can also visit the IFSA Facebook Fan Page or LinkedIn group for key updates.
Booth Selection for 2014 APEX/IFSA EXPO Scheduled to Begin Soon

Booth selection for the 2014 IFSA tradeshow will begin soon. All appointment dates and times to past exhibitors were sent via email on January 29. Please contact Kristi Johnson at if you have not received your selection time. As a reminder, 2014 Membership Dues and any other balances owed are due in full before you may select exhibit space for the 2014 tradeshow.



Etihad Airways, Virgin Atlantic Named Among Safest Airlines
CNN, January 9, 2014 named IFSA members, Etihad Airways and Virgin Atlantic, among the top 10 safest airlines in the world. Both Etihad and Virgin received a seven-star rating. Of the 448 airlines surveys, only 137 have a top seven-star rating. The metrics reviewed when assigning a ranking include incident records and audits from aviation governing bodies and the quality of in-flight product offerings such as in-flight entertainment, seating and food.
Click here to read the entire article.
Study Finds Airline Food Is Healthier
Executive Travel Magazine, December 29, 2013
The website, which focuses on healthy eating, has released the results of its annual survey on North American airline in-flight fare. The study was conducted by Charles Platkin, PhD, who asked airlines to disclose nutrition information for their menu offerings. The study found that the average number of calories per in-flight food item declined from 388 in 2012 to 360 in 2013. On the website’s five-point rating scale for product offerings, IFSA member Virgin America was received four and a half stars. Virgin America offers to their passengers a Travel Light menu and on-demand ordering.  
Click here to read the entire article.




This is What Food Looks Like on 18 Different Airlines
BuzzFeed is a website that displays the most viral social media content in real-time. This month, BuzzFeed featured meals from 18 different airlines around the world. The feature captured breakfast, lunch, dinner and dessert courses from a variety of airlines ranging from Air Force One to Thai Airways. 
Click here to view the displayed meals.
Learn more about IFSA industry media partners

For opportunities with any of IFSA’s industry media partners, click here.

Calendar of Events
World Low Cost Airlines Asia Pacific
18-19 February
Suntec Convention Centre
APEX Australia Conference
February/March 2014
APEX TV Market Conference
28-30 April 2014
Dublin, Ireland
APEX Technical Committee Meeting
May 2014
Anaheim, California USA
15-18 September 2014
Anaheim Convention Center
Anaheim, California USA