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News: Onboard Newsletter


Wednesday, October 1, 2014  
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IFSA Launching New Mentorship Program: Mentees Wanted
The IFSA Mentorship Program is a new initiative, designed to bring experienced members of the inflight services industry together with junior members who are interested in further career development.

Please look within your organization and encourage your highly motivated professionals (five years or less experience) to submit their enrollment form. The mentee application is available here.

The current mentors are:

Peter Wilander, Former Managing Director, IFS Onboard Services, Delta
Sandra Pineau-Boddison, Senior VP, United Express
Heinz Naef, President, Gourmet Foods
MaryAnn Dowd, Senior Manager / Regulatory Compliance, United Airlines
Richard Tuttle, Managing Partner/CE, RMT Global Partners
Tim Baldwin, Senior Manager of Catering, Express Jet
Paolo Zambrano, Regional Executive Chef/ Asia Pacific, Gate Gourmet
Denise Poole, Chief Executive Officer, AMI Inflight Inc.
Ayong McWhorter, VP of Operations, En Route
Alejandra Almonte, Division General Counsel, North America & Latin America, gategroup Airline Solutions
About IFSA's Mentorship Program
We are looking for high performers of the inflight services industry to apply to the mentee program, as they will be paired with a senior professional. This is a global initiative that is open to employees of IFSA members.

This is a great opportunity for junior members to gain valuable career guidance and a framework for career planning through a four-month one-on-one partnership with a seasoned professional.

Through a selection process, IFSA will match qualified mentors with deserving mentees who are looking for development in an area that matches the experience of the mentor. 

Questions? Contact Hope Felshaw at +1 678-303-3019 or

IFSA World Food Safety Guidelines Update

The Government Affairs and Education Committee met in Paris 6-9 October, to make the final revisions and updates to the Word Food Safety Guidelines (WFSG). Airlines, caterers and suppliers from across the world gathered to give input.  The meeting was run by Suzanne Fisher of gate gourmet and Mary Pat Maher of Flying Food Group.

“The team worked very hard to collaborate on decisions globally affecting airlines, suppliers and caterers,” said Maher.  “The commitment and passion to food safety was dynamic and it showed in the head on approach to tackle tough questions on the practical application of the WFSG. The team did not shy away from taking on activities that will significantly add value to the next edition of the guidelines.”

The updated WFSG will be completed and made available in early 2015. The new edition will also be translated into Spanish.

Become an IFSA Foundation Scholarship Sponsor for 2015
IFSA Foundation Scholarship award recipients have become successful, productive leaders at a number of airlines, catering, rail and supplier companies. And, it’s through the IFSA Foundation that your company has the exciting opportunity to recognize exceptional contributors to our industry, people with potential who could have a significant impact on the future of the world of In-flight. To date, the Foundation has awarded more than $400,000.

On behalf of the IFSA Foundation Board, and past and potential scholarship award recipients, we are asking your company to support the IFSA Foundation by giving a tax-deductible donation. Entry level named scholarships can be sponsored for as little as $2,500. However, please know that any donation amount is always appreciated, and your organization will be publically recognized for its contribution. 

To become an IFSA Foundation Scholarship sponsor, please contact Hope Felshaw at +1 678-303-3019 or


Join us 28 September - 1 October for the 2015 APEX/IFSA EXPO, the inflight industry's premier event!  

The EXPO will travel to the Portland Convention Center in Portland, Oregon USA. For the sixth consecutive year, IFSA will once again join forces with the Airline Passenger Experience Association (APEX).

The APEX/IFSA EXPO is designed to assure that all aspects of the airline passenger experience are highlighted, discussed and explored. The entire EXPO—from the floor plan of the exhibition hall to the educational sessions through to the show guide—has been developed around the three core areas of the passenger experience: 

• Entertainment & Connectivity
• Comfort & Ambience
• Catering & Services

More information will be provided in early 2015.

The chair of the 2015 Conference Planning Committee is Jim Ball with Flying Food Group.

To be sure that you are the first to know when IFSA booth space is open for booking please contact Kristi Johnson, IFSA EXPO Manager, at


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